We ship all orders within 5 business days and require a signature upon delivery to ensure safe receipt. Tracking information is provided with every shipment.

Canada: Orders within Canada typically arrive within one week.

United States: For U.S. orders, delivery may take up to two weeks. Please note that additional delays may occur if the package is held at customs.

Our goal is to ensure a smooth delivery experience and keep you informed every step of the way.

Canadian Taxes: Taxes apply based on the purchaser’s location within Canada, ensuring compliance with provincial and federal tax regulations. The applicable tax rate will be calculated at checkout according to the provincial or territorial guidelines in your area.

US Tariffs and Customs Fees: For US and international orders, please note that tariffs, customs duties, and VATs may apply. These fees are determined by the customs agency in your country and are the responsibility of the customer. Payment is required to release your order from customs.

Timing: To qualify for a full refund, items must be returned within 14 days of receiving your order.

Packaging: Please return items in their original packaging, including the shipping box, to ensure safe transport.

Product Condition: To be eligible for a return, items must be unworn, free from signs of wear or damage, and in the same condition as received, with the original tag still attached.

Caring

Storage: Keep your gold jewelry stored separately in a soft pouch or a lined jewelry box to prevent scratches from contact with other pieces. Avoid storing in damp areas, as this can cause tarnishing over time.

Avoid Chemicals: Gold is sensitive to chemicals in perfumes, lotions, chlorine, and household cleaning products. To keep it safe, put on your gold jewelry last when getting ready and remove it before using any harsh chemicals or entering chlorinated pools.

Handle Gently: Always handle your gold jewelry gently. Avoid wearing it during rigorous physical activities to minimize the risk of bending or scratching.

Avoid Extreme Temperatures: Gold can expand or contract under extreme heat or cold, potentially causing the metal to become brittle. Keep your jewelry away from extreme temperatures to maintain its durability.

Cleaning

Regular Cleaning: To maintain the shine, clean your gold jewelry regularly. A gentle polish with a soft, lint-free cloth will keep it looking bright and remove any surface oils or fingerprints.

Mild Soap Solution: For a deeper clean, mix a small amount of mild dish soap with warm water. Soak the jewelry for a few minutes, then use a soft brush (such as a baby toothbrush) to gently scrub any intricate details. Rinse thoroughly with warm water and dry with a soft cloth.

Avoid Abrasive Cleaners: Avoid any harsh or abrasive cleaners, as they can scratch the gold surface. Instead, use only mild soap and water to maintain its natural luster.

Professional Cleaning: For an occasional deep clean, especially with delicate or complex designs, consider taking your gold jewelry to a professional jeweler for a thorough cleaning.

Gemstones

Avoid perfumes and chemicals. Clean with a damp cloth, avoiding chemical cleaners.